The first step is a complimentary consultation, a time when you’ll share your vision for your home. If you can dream it, we can do it! (And if you’re not sure what you envision yet, we can help with that too.) We’ll listen to your goals and challenges and ask you to complete a project planning questionnaire to help us understand how you’d like your space to look, feel and function. We’ll also obtain detailed measurements and take photos of your home.
Then, taking into account your likes and dislikes as well as your budget, we’ll create a field sketch. You’ll be in the driver’s seat as we review the sketch with you and agree on a concept that captures your vision.
After signing a Professional Design Agreement and making an initial deposit, you’ll be ready for the next step: the design of your dream.
The design process begins with an onsite meeting with one of our designers to discuss your vision for your space. During this meeting we’ll take more photos and full site measurements.
Then, we’ll invite you to the KGT showroom to review preliminary floor plans, sketches, 3D perspectives and even a virtual reality walk-through that allows you to explore your remodeled space before committing to a design. Once you’ve gone over the design concept, you’ll have the opportunity to make adjustments to ensure that you’ll love the end result.
With your design in hand, we’ll secure quotes from our vendors and suppliers. Then we’ll review final plans, specifications, pricing and the preliminary project schedule with you.
Once we have your final approval, we will apply for appropriate permits, finalize all material selections with our designer and make any needed updates based on your agreed-upon budget.
Then, we’ll schedule a pre-construction conference with you in person, or via FaceTime or Zoom. During this meeting we’ll introduce you to your lead carpenter, as well as review the preliminary project schedule and any housekeeping items with you. This schedule will be confirmed once the plans we’ve submitted for permitting are approved.
You’ll stay informed throughout the building process through our custom client portal, which will allow you to access the latest information on your project from any computer, tablet or smartphone. Whether you’re across the street or across the world, we’ll keep you updated with information on the construction schedule and photos of the progress we’re making on your space. You’ll also be able to view, sign and approve documents via the portal, saving you time and allowing your remodel to move ahead seamlessly.
Your time and space are incredibly valuable, and we take enormous pride in being on schedule and on budget with all our home renovation projects and new home builds. And, we’re committed to maintaining a clean, organized and safe workspace, and to being considerate and respectful of your family’s needs. Our goal is to exceed your expectations, both in the design and building processes and in the finished product.
The build stage ends with the moment you’ve been waiting for: experiencing your dream in real life! We’ll hand deliver your Five-Year Warranty and Project Completion Packet, as well as explain the operation of all your new fixtures and appliances. Then, your renovated space will be ready to enjoy for years to come.
Customer Service after Completion
Your total satisfaction is our ultimate goal!